Clear terms for a managed website relationship.

By accessing the FuneralTek website, submitting an inquiry, requesting a website review, or using our services, you agree to these Terms of Service. If you are using the services on behalf of an organization, you represent that you have authority to accept these terms for that organization.

We may update these terms as the website, service packages, and managed-care workflow mature. Updates will be posted on this page with a revised last updated date.

FuneralTek designs, develops, hosts, maintains, and supports websites for funeral homes, cemeteries, crematories, memorial parks, florists, monument companies, and related death care providers.

Services may include, depending on the accepted scope:

• Website strategy, design direction, development, content structure, and CMS setup.
• Obituary, memorial, service, pre-planning, arrangement, contact, and resource page patterns.
• Managed hosting, SSL, CDN setup, monitoring, backups, updates, technical maintenance, and support.
• Domain, DNS, redirect, launch, form delivery, email authentication, and local search foundations.
• Ongoing content care, migration assistance, accessibility review, or local SEO when included or separately quoted.

Public package descriptions are summaries, not automatic entitlements. The exact scope, deliverables, page count, CMS access, content support, backup cadence, support expectations, launch timeline, pricing, and exclusions are set in the accepted proposal, order form, statement of work, or service agreement.

Current public packages may include Founding Starter, Managed Website, and Growth Partner. Custom work, integrations, advanced workflows, extra content care, complex migrations, ecommerce, or unusual hosting requirements may require a separate quote.

You agree to provide what is reasonably needed for FuneralTek to perform the work, including:

• Accurate business, staff, location, service, pricing, legal, compliance, and contact information.
• Text, images, logos, brand assets, domain access, DNS access, hosting access, CMS access, and third-party account access when required.
• Timely review, feedback, approvals, and payment according to the agreed timeline.
• Content permissions for any obituary, memorial, staff, family, facility, testimonial, photo, video, or third-party material you provide.
• Prompt notice of urgent changes, suspected security issues, domain notices, legal requests, or content that may be inaccurate or sensitive.

You are responsible for the accuracy, legality, permissions, and appropriateness of content you provide or approve, including obituaries, service details, memorial content, pre-planning information, arrangement information, pricing, disclosures, staff profiles, facility descriptions, and images.

FuneralTek may help structure or edit content for clarity and dignity, but we do not provide legal, funeral regulatory, medical, tax, financial, grief counseling, or compliance advice. Provider-specific disclosures and regulated content should be reviewed by qualified professionals where needed.

Setup fees, monthly fees, add-ons, renewal terms, payment timing, and cancellation details are stated in the accepted proposal or service agreement. Unless the written scope says otherwise, setup work may require payment before project commencement, and recurring managed services are billed in advance.

If payment is late or a payment method fails, we may pause non-urgent work, withhold launch, suspend managed services after reasonable notice, or terminate the agreement according to the written scope and applicable law.

Managed hosting is operational care, not a guarantee that a website will be uninterrupted or error-free. Backup cadence, retention, uptime monitoring, CDN care, WAF coverage, priority support, content care, and quarterly review depend on the package and written scope.

Scheduled maintenance, third-party outages, domain expiration, DNS changes, registrar issues, payment interruptions, force majeure events, client-side changes, and platform provider incidents may affect availability. Support targets and urgent issue paths should be agreed before launch.

Domains, DNS records, email systems, analytics tools, CMS platforms, payment processors, schedulers, map embeds, video embeds, obituary feeds, CRM tools, and other third-party services may be required for a project. You remain responsible for third-party terms, account ownership, fees, renewals, and policy compliance unless the written scope states otherwise.

FuneralTek may recommend or configure third-party services, but we are not responsible for failures, policy changes, downtime, pricing changes, data loss, or security incidents caused by providers outside our reasonable control.

You retain ownership of content and brand materials you provide. You grant FuneralTek the rights needed to use, edit, host, display, copy, migrate, back up, and support that material as necessary to provide the services.

After full payment, ownership or usage rights for custom deliverables are handled according to the accepted proposal or service agreement. FuneralTek retains ownership of pre-existing tools, templates, frameworks, libraries, workflows, know-how, and reusable systems used to provide the service.

We will not present client work as a public case study, testimonial, or customer proof without permission.

You agree not to use the website or services to:

• Violate law, infringe rights, impersonate others, or submit content you do not have permission to use.
• Send spam, malware, abusive traffic, credential attacks, phishing, scraping, or attempts to disrupt systems.
• Publish content that is unlawful, exploitative, defamatory, deceptive, or harmful to families, staff, visitors, or the public.
• Interfere with hosting, DNS, security controls, monitoring, backups, or other managed-service operations.

Either party may end paid services according to the accepted proposal or service agreement. FuneralTek may suspend or terminate access after reasonable notice for non-payment, unsafe access, security risk, unlawful activity, violation of these terms, or material breach of the written scope.

Upon termination, we will provide a reasonable path to retrieve client-controlled website content, domain information, and available export materials, subject to payment status, security needs, platform limits, and the written scope.

The FuneralTek website, demos, and public service descriptions are provided for general information. Demos are examples of possible design and workflow direction, not promises that a client project will include every feature shown.

To the extent permitted by law, services are provided without warranties beyond those expressly stated in the accepted written agreement. We do not guarantee search rankings, uninterrupted uptime, specific inquiry volume, business outcomes, accessibility certification, regulatory compliance, or third-party platform behavior unless expressly stated in writing.

To the maximum extent permitted by law, FuneralTek will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, business interruption, reputational harm, or loss of data.

Unless a signed agreement states otherwise, FuneralTek's total liability for claims related to paid services will not exceed the amount paid to FuneralTek for the affected service during the three months before the event giving rise to the claim.

You agree to defend, indemnify, and hold FuneralTek harmless from claims, losses, damages, liabilities, costs, and expenses arising from content you provide, your misuse of the services, your violation of these terms, your breach of a written agreement, or your violation of third-party rights or applicable law.

The governing law, venue, dispute process, and any special legal terms for paid services should be set in the accepted proposal or service agreement. If those details are not yet set, the parties should resolve them before launch or before any work with unusual legal, compliance, data, or operational risk.

For questions about these terms, contact FuneralTek.